1. How much does shipping costs and how long will delivery takes to reach my place?
For US resident, we offer 2 shipping methods:
i) Standard Shipping - Free of charge, items are expected to reach within 16 - 20 working days.
ii) Express Shipping - $30 shipping fee will be charged and it only takes up 6 - 13 working days for the item to reach your hand.
For International customer aside for the US, we offer 2 shipping methods:
i) Standard Shipping - Free of charge, however it takes up 18 - 25 working days for the items to reach your hand; or,
ii) Express Shipping - $50 shipping fee will be charged and it only takes up 8 - 16 working days for the items to reach your hand.
Kindly take note that sometimes it might take 3-4 days for the order to be processed due to high order demand.
2. What if my watch breaks?
3. I have inserted a Sim Card in my SmartWatch but why it isn't working?
4. Can I update the Watch system to its latest version?
Our SmartWatch is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the return or refund regulation.
5. Can I upgrade the Watch Storage Space?
The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed. Any alterations such as upgrades or replacing the memory storage will void the return or refund regulation.
6. What happens if i have a problem ordering online?
We have a dedicated team of customer service who can assist you on any issue arises. Just send us a message via Facebook messenger 24/7 and we’ll help you take care of issues you encountered.
7. When will you ship my order?
Orders will be processed as soon as possible within standard business hours i.e 9 a.m to 5 p.m (Monday to Friday), and will be dispatched as soon as they're ready! In case when we do not have something in stock, you will be refunded and notified through e-mail to avoid detainment of your shipment. Once your order is ready to be shipped, your order status will be updated and a shipping confirmation e-mail will be sent to you. You can then continue to view progress on the tracking information provided.
8. How can I track the delivery of my order?
Once your order is ready to be shipped, you will receive an e-mail with the tracking information. The information can also be found in our website under Track Order. To check your parcel's progress, just key in the tracker ID provided.
9. I placed and submitted my order but I did not receive any confirmation e-mail
10. Can I track my order?
All orders notification are sent via e-mail, you will be notified on different stages from order confirmation to items despatched.
11. Where is my order?
All customers will be signed up with the package's Tracking Information via e-mail. Kindly check your inbox or spam/junk folder for your Tracking Number before making a query to our customer service.